1. Who we are
Company: APICAL KWALITY EXIM PVT. LTD. (V4 Outsourcing)
Contact: contact@v4outsourcing.com
Locations: Delhi, Gurugram, Manesar (India).
2. Scope & purpose
This policy applies to all personal data we collect from website visitors, prospective and existing clients, partners, job applicants, and remote agents. We process personal data to provide outsourcing services, manage contracts, respond to enquiries, recruit and manage staff, and meet legal and security obligations.
3. Personal data we collect
Depending on the interaction, we may collect:
- Contact details: name, email, phone, company.
- Business information: job title, business requirements, service preferences.
- Recruitment information: CVs/resumes, work history, skills, ID checks and interview notes (for applicants and agents).
- Usage data: IP address, browser user-agent, pages visited, referral source, and cookies (see Cookies section).
- Payment & invoicing data: billing address, ABN/ACN (where required), and bank/payment details (only when necessary for invoicing; sensitive payment data is processed by our payment provider).
4. Legal bases for processing (where applicable)
We rely on one or more of the following legal bases to process personal data:
- Contract performance — to deliver services you requested.
- Legitimate interests — for administration, fraud prevention, improving services, and marketing (we balance our interests against your rights).
- Consent — where required (for example, some marketing communications or optional cookies).
- Legal obligations — to comply with laws, tax or regulatory requirements.
5. How we use personal data
Typical uses include:
- Responding to enquiries and sending proposals.
- Providing and managing outsourcing services, onboarding remote staff, and payroll where applicable.
- Recruitment and vetting of applicants and agents.
- Billing and invoicing.
- Security, fraud prevention, and legal compliance.
- Marketing communications — only if you consent or where permitted by law (you can always opt out).
6. Cookies and similar technologies
We use cookies and similar technologies to operate the website, analyze usage, and improve the user experience. Categories include:
- Strictly necessary cookies — required for the website to function.
- Performance & analytics cookies — to understand how visitors use our site (e.g. Google Analytics / GA4).
- Functional cookies — to remember preferences and form entries.
- Marketing cookies — used by third parties for advertising and remarketing.
You can control cookie preferences in your browser. If you'd like, we can provide a cookie preference banner or script to present choices to visitors.
7. Sharing and transferring data
We may share personal data with:
- Our service providers and subcontractors (e.g. payroll, hosting, analytics) who act as processors.
- Prospective clients and partners when responding to an enquiry or proposal (with your prior consent where appropriate).
- Legal or regulatory bodies when required by law or to protect our rights.
Some processing/storage may occur outside your country. When cross-border transfers happen, we use appropriate safeguards (standard contractual clauses, equivalent protections, etc.).
8. Data security
We implement reasonable technical and organisational measures to protect personal data, including access controls, encryption where possible, and secure hosting providers. No transfer over the internet is 100% secure; if you have concerns about transmitting sensitive information, contact us directly at contact@v4outsourcing.com.
9. Data retention
We retain personal data only as long as necessary for the purposes described, to fulfil contractual and legal obligations, and to resolve disputes. Typical retention periods:
- Enquiry/contact forms: up to 2 years (unless you request deletion earlier).
- Client records & invoices: retained according to accounting/tax laws (typically 7 years where applicable).
- Job applicants: retained for up to 2 years unless you request otherwise.
10. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict processing.
- Request data portability.
- Lodge a complaint with a supervisory authority (e.g. an EU Data Protection Authority) if you believe your rights have been violated.
To exercise these rights, email contact@v4outsourcing.com with a clear subject line "Privacy request" and details of your request. We'll respond within a reasonable period and in accordance with applicable law.
11. Marketing communications
If you sign up to receive marketing emails, we will send messages about our services and offers. You can unsubscribe at any time using the unsubscribe link in emails or by emailing contact@v4outsourcing.com.
12. Third-party links & services
Our site may contain links to third-party sites and use third-party services (e.g. analytics, chat, payment). These third parties have their own privacy policies — we encourage you to review them. We are not responsible for third-party privacy practices.
13. Children
Our services are not directed to children. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected such data, contact us to request removal.
14. Changes to this policy
We may update this policy occasionally. When we make material changes, we will post the new effective date at the top of this page and, where appropriate, notify you directly.
15. Contact & complaints
If you have questions about this policy or wish to make a privacy request, contact us:
APICAL KWALITY EXIM PVT. LTD. (V4 Outsourcing)
Email: contact@v4outsourcing.com
India: +91 9891300200
Australia: +61 478920008
Locations: Delhi, Gurugram, Manesar
If you are not satisfied with our response, you may contact your local data protection authority.
16. Additional notes for EU / UK / Australian users
Where required by law (for example GDPR in the EU/UK), we will supply data processing agreements and information on cross-border safeguards on request. For Australian privacy obligations, we follow the Privacy Act 1988 principles as applicable to our operations servicing Australian clients.
Last updated: October 28, 2025